JAGUAR IS NAMED NUMBER ONE MANUFACTURER IN J.D. POWER SURVEY

Jaguar logo

Jaguar has been announced as the Number One manufacturer in the J.D. Power and Associates/What Car? 2012 UK Vehicle Ownership Satisfaction Study (VOSS).

The study was based on the evaluations of nearly 18,000 individuals in the UK after an average of two years ownership. Every aspect of vehicle ownership was rated from performance, design and comfort to quality, reliability, cost of ownership, economy and dealer service satisfaction. The resulting data allowed the study to be the most comprehensive of its kind.

As well as heading the rankings for manufacturers, Jaguar was also successful in the individual categories.  The XF gained 15 places within 12-months to claim the ‘Executive Car of the Year’ title.

The 2012 result marks the culmination of a steady rise in owner satisfaction, Jaguar having finished third in the 2011 survey.

‘This is a great accolade for everyone at Jaguar,’ said What Car? editor-in-chief Chas Hallett. ‘This study shows that customers are really satisfied with their Jaguars, a hugely important feat for any car maker.’

Jeremy Hicks, Managing Director of Jaguar Land Rover UK, commented: ‘To be awarded the Number One spot by JD Power is a huge honour – not only for the staff of the 90 Jaguar dealers in the UK but for the circa 2,000 employees at the Castle Bromwich factory and the talented designers and engineers based in Warwickshire whose determination, attention to detail and commitment to quality have delivered this result.’

Grant McPherson, Director of Operations, Jaguar Castle Bromwich, commented: ‘Every member of the Castle Bromwich team, including our suppliers, aims to exceed the expectations of our customers. This Award is fitting recognition of their outstanding efforts over the years. Quality is at the heart of the Jaguar manufacturing process and it’s encouraging to see we are headed in the right direction. We will continue to apply our focus on improvement and the delivery of premium quality products as we look ahead to the next Jaguar models to come onto the market, including the new XF Sportbrake and F-TYPE.’

Jaguar continues to perform strongly in the UK with a 56 per cent rise in sales reported in April 2012.

JAGUAR IS NAMED NUMBER ONE MANUFACTURER IN UK J.D. POWER SURVEY

Quotes:

What Car? Magazine editor-in-chief, Chas Hallett, commented: ‘This is a great accolade for everyone at Jaguar. This study shows that customers are really satisfied with their Jaguars, a hugely important feat for any car maker.’

Adrian Hallmark, Global Brand Director, Jaguar Cars, commented:‘It’s tremendous to have such customer recognition of our commitment to delivering quality, technology and a world-class ownership experience. This is a huge accomplishment and a tremendous honour to achieve the Number One spot. Now we’re at this point, we will work with even greater energy to sustain this performance.’

Jeremy Hicks, Managing Director of Jaguar Land Rover UK, commented: ‘To be awarded the Number One spot by JD Power is a huge honour – not only for the staff of the 90 Jaguar dealers in the UK but for the 2,000 employees at the Castle Bromwich factory and the talented designers and engineers based in Warwickshire whose determination, attention to detail and commitment to quality have delivered this result.’

Grant McPherson, Director of Operations, Jaguar Castle Bromwich, commented:‘Every member of the Castle Bromwich team, including our suppliers, aims to exceed the expectations of our customers. This Award is fitting recognition of their outstanding efforts over the years. Quality is at the heart of the Jaguar manufacturing process and it’s encouraging to see we are headed in the right direction. We will continue to apply our focus on improvement and delivering premium quality products as we look ahead to the next Jaguar models to come onto the market, including the new XF Sportbrake and F-TYPE.’

David Lewis, National Sales Director, Jaguar Cars: ‘We have worked incredibly hard to deliver the high standards of care and professionalism within our dealers that our customers rightly expect. I’m proud that the 90-strong network has been recognised with such a prestigious Award – this is an excellent starting point for what promises to be an exciting 12-months ahead for Jaguar.’

JAGUAR IS NAMED NUMBER ONE MANUFACTURER IN UK J.D. POWER SURVEY

KEY FACTS:

J.D. Power 2012 ranking for manufacturers:
J.D. Power 2011 ranking for manufacturers:
Previous winner:
Highest placed Jaguar car:
Number of awards won by the XF:
Volume seller:
Number of Jaguars sold in the UK in 2011:
Sales for Jan – March 2012 in the UK:
Private/fleet split in 2011:
Factory:
Models built there:
Future models to be built at Castle Bromwich:
Production in 2011:
Global sales for Jaguar in 2011:
1
3
Lexus (holder of the title for 11 years)
The XF: second place (+15 versus 2011)
102
XF
13,787
4,020
10,632 private sales / 3,155 fleet sales
Castle Bromwich, Birmingham
XF, XJ, XK
XF Sportbrake, F-TYPE
49,932
50,678

Visit one of our Grange Jaguar dealerships at the following locations:

Jaguar Brentwood

Jaguar Croydon

Jaguar Exeter

Jaguar Swindon

Jaguar Welwyn

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